SMTC Privacy Policy

This privacy notice explains what we do with your personal information. 

The data we hold on you as an individual is held securely via password-protected digital means and not shared with any third party.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·      Names and contact details

·      Addresses

·      Date of birth

·      Purchase or account history

·      Health information (including dietary requirements, allergies and health conditions)

·      Health and safety information

·      Photographs or video recordings

We collect or use the following information for the operation of customer accounts and guarantees:

·      Names and contact details

·      Addresses

·      Purchase history

·      Account information, including registration details

·      Marketing preference

We also collect or use the following information for the operation of customer accounts and guarantees:

·      Health information

We collect or use the following information for service updates or marketing purposes:

·      Names and contact details

·      Addresses

·      Marketing preferences

·      Location data

·      Purchase or viewing history

·      Information relating to sponsorship

·      Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

·      Names and contact details

·      Addresses

·      Location data

·      Recorded images, such as photos or videos

·      Voice recordings

Personal information used for administration of research:

·      Records of consent, where appropriate

We collect or use the following information to comply with legal requirements 

·      Name

·      Contact information

·      Identification documents

·      Health and safety information

·      Health information

We collect or use the following information for recruitment purposes:

·      Contact details (eg name, address, telephone number or personal email address)

·      Date of birth

·      National Insurance number

·      Copies of passports or other photo ID

·      Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

·      Health information

·      Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·      Consent

·      Contract

·      Legal obligation

·      Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·      Consent

·      Contract

·      Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·      Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

·      Consent

Our lawful bases for collecting or using personal information for legal requirements are:

·      Consent

·      Legal obligation

Our lawful bases for collecting or using personal information for recruitment purposes are:

·      Consent

·      Legal obligation

Where we get personal information from:

·      Directly from you (via digital forms or online subscriptions)

How long we keep information:

·      Indefinitely

Who we share information with:

·      Organisations with whom we are legally obliged to share personal information, such as HM Police

Your data protection rights

 Under data protection law, you have rights including:

 Your right of access - You have the right to ask us for copies of your personal data.

 Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

 Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

 Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

 Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

 Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

 You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month in which we must respond to you.

 To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 How to complain

 If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF

 Helpline:  0303 123 1113 

Website: www.ico.org.uk/make-a-complaint